I'm sure this use to happen whereby if you marked a response to your thread as the
Best Answer, it would mark the thread as solved. This doesn't happen anymore.
Examples.
[
attachment=24889]
Where you can see ive marked an answer as best, but still the thread is unsolved.
(2011-12-02, 09:15 PM)david42 Wrote: [ -> ]I'm sure this use to happen whereby if you marked a response to your thread as the Best Answer, it would mark the thread as solved. This doesn't happen anymore.
Examples.
Where you can see ive marked an answer as best, but still the thread is unsolved.
It's never been like that, but that would be a great addition to MySupport.
Just read this in the settings which implies it should auto solve the thread on best answer?
Quote:Enable ability to highlight the best answer??
When a thread is solved, can the author choose to highlight the best answer in the thread. If this feature is used when a thread has not yet been marked as solved, choosing to highlight a post will mark it as solved as well, provided they have the ability to.
Lost functionality in 1.6.5?
(2011-12-02, 09:23 PM)david42 Wrote: [ -> ]Just read this in the settings which implies it should auto solve the thread on best answer?
Quote:Enable ability to highlight the best answer??
When a thread is solved, can the author choose to highlight the best answer in the thread. If this feature is used when a thread has not yet been marked as solved, choosing to highlight a post will mark it as solved as well, provided they have the ability to.
Lost functionality in 1.6.5?
Hmm, possibly....
I'm pretty sure it never marked the thread as solved when you chose a best answer. Just like it should. Choosing a best answer and marking the thread as solved are very different things.
(2011-12-02, 10:03 PM)Fábio Maia Wrote: [ -> ]I'm pretty sure it never marked the thread as solved when you chose a best answer. Just like it should. Choosing a best answer and marking the thread as solved are very different things.
They aren't worlds apart really. Selecting an answer as the best would imply it solves your issue the best. Hopefully Matt see's it and can clarify if this functionality should exist.
No it should mark it as solved when you choose the best answer, I fixed this on my local copy but I've had 3 versions of MySupport in my head at once and I don't know if we're running the version with the fix. But yes it should mark it as solved, as really you can't say something is the best answer until you have an answer that works, and if it works then it's solved.
Are you sure this only started happening in 1.6.5? I swear I could remember seeing tons of unsolved threads with a best answer selected way before.
Yeah it's been broken for a while, isn't to do with the update.