MyBB Community Forums

I have a couple of custom profile fields that are used by my minecraft server to verify a user has registered and tracks their online status for the server. Just simple text boxes, one is required on user registration.

Everything worked fine up until yesterday. It seems when I get a new registration the required box appears and I am able to put information there but it does not go into the database like it should. I have tried to delete the custom fields and remake them but it still will not update properly. Any suggestions on how to fix this problem?

To rule out plugins as a cause of this issue, please try the following:

Go to AdminCP >> Configuration >> General configuration >> Disable all plugins >> YES

This will stop plugins being run when a page on the forum is loaded; it will not edit, delete or reset any content the plugin has added or changed, it will just temporarily stop the plugins being loaded, so some features on your forum may be temporarily missing or broken whilst this option is enabled. When you revert the setting, plugins will work again exactly as they were before. This change helps us to see if a plugin is the cause of a problem, without you having to manually deactivate every single plugin, which would mean you may lose data from them.

If your issue is fixed when this option is enabled, then the cause of your issue is a plugin; please post a list of your plugins and we will try and help you find which one it may be. If the problem still happens with this option enabled, then it is unlikely a plugin is the cause, in which case we will investigate the issue further.