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One of my member cannot log-in to my forum because of internal error

error user

url: <snip>
username: kaz040457
password: 123456

You can also test a good dummy account
username: sulitnet
password: 1234

I dont know where the errors came from

Please help me..

The MyBB group offers support under the conditions of our Support Eligibility policy. It is apparent that one or more of your forums do not meet the conditions of our policy and therefore you are ineligible for support. This could be because of adult, piracy or hacking related content or because your forum does not display the minimum “Powered by MyBB” notice.

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