2014-12-29, 07:05 PM
hi all,
i have a forum with about 400 users. we are running the latest version 1.8
we use godaddy as the hosting.
i have one user who is very technical but is having a very strange problem.
he uses a verizon air card and can log into my forum from anywhere including where he is having the problem in the florida keys. he logs in but cannot load any pages. he says it just sits there and does nothing. never times out, just does nothing.
he can go elsewhere and get in just fine. he is staying in the keys for the winter and is bummed he cant use my forum.
i checked to see if for some reason his IP address was banned in the banned section (i do have some ip addresses in there) but nothing close to his was in there.
any suggestions at all to try? other users are not have the issue. just him.
he has tried his desktop, tablet and phone. (he uses apple products)
he is perplexed and i have no idea what to look for or to offer him as a suggestion (other than dont stay at a beautiful resort in the keys so he can use my forum)
thanks in advance for your help
tom
i have a forum with about 400 users. we are running the latest version 1.8
we use godaddy as the hosting.
i have one user who is very technical but is having a very strange problem.
he uses a verizon air card and can log into my forum from anywhere including where he is having the problem in the florida keys. he logs in but cannot load any pages. he says it just sits there and does nothing. never times out, just does nothing.
he can go elsewhere and get in just fine. he is staying in the keys for the winter and is bummed he cant use my forum.
i checked to see if for some reason his IP address was banned in the banned section (i do have some ip addresses in there) but nothing close to his was in there.
any suggestions at all to try? other users are not have the issue. just him.
he has tried his desktop, tablet and phone. (he uses apple products)
he is perplexed and i have no idea what to look for or to offer him as a suggestion (other than dont stay at a beautiful resort in the keys so he can use my forum)
thanks in advance for your help
tom