MyBB Community Forums

Hello MyBB community!
I host my website through HostGator (which by the way, is the shittest webhost I've come across in my life) and this very morning I upgraded my website to the newer release of 1.8 (point seven I believe) and purchased a premium MyBB theme by the name of "Majestic" - my Website may be found at www.GarnetGaming.net
Now - ever since upgrading MyBB along with its theme, i'm welcomed by a ERROR 500 - INTERNAL SERVER ERROR message. I attempted to contact HostGator's support, and this was the best they could do: 

Quote:Katherine H So u r hitting the process count limit- which is a limit of 25 processes at once.
Katherine H U'll need to optimize your cpu resources to prevent this from ocurring
PMKatherine H Your db isn't optimized enough
PMKatherine H [+] Checking "/opt/hgmods/automated_monitoring/logs/mysql_autosuspend.log" [+] Checking "/opt/hgmods/hg_processcount.log" [-] garnet hit pcount limit 43 times. [-] garnet hit pcount limit 38 times in past 24hrs. [-] garnet was first hit limit: Mon Feb 15 10:17:02 2016 [-] garnet was last hit limit: Mon Mar 28 16:09:05 2016 [+] Checking "/opt/hgmods/kill_imap.log"
Katherine H pcount= process count
Katherine H That means u hit the limit 38 times today
Katherine H 38 times
Katherine H Thats why u get the 500 error
Katherine H u need to optimize your cpu usage.

Any help will be greatly appreciated!

can you PM me purchasing proof of Majestic theme along with temporary access to your web host panel

however, later you need to put back clear back link to MyBB site on all themes you are using !

(2016-03-29, 02:23 AM).m. Wrote: [ -> ]can you PM me purchasing proof of Majestic theme along with temporary access to your web host panel

however, later you need to put back clear back link to MyBB site on all themes you are using !

I will do so - I don't know what you mean by providing a clear back link to MyBB's website. However, I cannot troubleshoot this when my website is in an "error state".

PS. now that I managed to load up my website:
Powered By MyBB, © 2002-2016 MyBB Group.
This is at the very bottom of my forum

^ fine.
if you need analyzing the cause for 500 server error then provide active plugins list & wait for someone to respond
or ask your web host support team about which files are rapidly hitting processes ..

Hostgator is a re-seller, hitting the limit is almost a common problem amongst shared server's . But as ".M." suggested , post your plugin list and we can help you find the culprit

Other than that, disable each plugin and check debug log in footer