MyBB Community Forums - User CP: PM icons "broken"

Hello there,

First off: thank you for the awesome work you guys and gals are doing in this community. You have bailed me out more than a couple of times in the past and this is a first post for me. Although I have done a few installations of MyBB and still actively maintain those, I am not a guru, so please pardon me if I ask stupid questions.

Background:
We are running a small forum to render support for a Government-endorsed software solution for South African Schools. The solution is free.

MyBB Version Information:
Upgraded from 1.8.7 to 1.8.8 a week ago. The upgrade went down, seemingly, with no trouble at all.

Problem Description:
Forum works fine, all icons and images appear, except on the User CP: only the PM icons are broken and the alt text are displayed instead.

Solutions tried:

Checked to see that the corresponding images are indeed in the images folder;
Edited the images with graphics editing software to make sure it's not corrupted;
Uploaded the images folder again

URLs:
Forum: http://sasams.co.za/forum
Images: http://sasams.co.za/forum/images

Inbox: Problem URL #1: http://sasams.co.za/forum/private.php?fid=1
Sent Items: Problem URL #2: http://sasams.co.za/forum/private.php?fid=2
Drafts: Problem URL #3: http://sasams.co.za/forum/private.php?fid=3
Trash Can: Problem URL #4: http://sasams.co.za/forum/private.php?fid=4

Which got me thinking that the problem might be with my private.php instead, so I uploaded the version 1.8.7 private.php and it seemed to work fine. Uploaded the 1.8.8 private.php again, and it broke again. SO, I am back on the 1.8.7 version of private.php, running 1.8.8 - which isn't feasible.

Questions:
1. Is there something amiss in the 1.8.8 private.php file, or did I somehow go wrong during the install? Not expecting anybody to be Clairvoyant, but someone with more experience might know how I somehow managed to muck the install up.

2. Can I retain the 1.8.7 private.php file until the next release? I'm not comfortable with fixing one thing and possibly breaking another/several others.

3. Any suggestions as to how I can be a hundred percent sure that everything is ship-shape. e.g. can I attempt to run the install again, or is that looking for trouble on the DB side of things?

Sarelk,

Firstly, my apologies that you have experienced issues with this. Unfortunately, due to our template variables having moved in 1.8.8, a few users have experienced the same issue. What this requires, is for templates to be updated to reference the image locations correctly. Please see: https://community.mybb.com/thread-205313...pid1249855 for more information.

Can I know what theme you're using please, and hopefully we can help you to solve this issue!
As for using the 1.8.7 private.php file I honestly don't know - feel free to try that, and if it doesn't work you can always replace with the 1.8.8 one.

Go to Admin CP > Templates & Style > Templates > Find Updated Templates. This will show you a list of all the templates that have changed during the upgrade.

You can either revert these templates to their default - meaning all the changes you’ve made to it will be removed - or you can see a Diff Report which will show you exactly what’s changed.

If you have a custom theme installed, it is probably best that you look at the Diff Report and apply the changes you need.

(source - https://docs.mybb.com/1.8/install/upgrad...he-upgrade)

Hi katos and Wage,

Thank you for the advice - it is much appreciated. Our forum users are using the standard MyBB theme, mainly. Only two are using NetPen. Tried your suggestions, but it remained as is. Only picked up later that my Hyperlinks weren't working either - they display in a new thread (while typing it), but didn't show up in the preview, nor once the thread has been posted.

Checked in the ACP again to ensure that we were indeed running 1.8.8 - OK.
I decided to revert to a previous backup, added the new users and the posts - good thing it's not a huge forum.

Still don't get what went wrong and I hope this isn't going to affect future upgrades. For the time being, I'm going to leave it as is, until I have time to tinker with it in a testing environment.

Thanks a lot for all the advice. Wink

(2016-11-15, 10:20 PM)SarelK Wrote: [ -> ]Hi katos and Wage,

Thank you for the advice - it is much appreciated. Our forum users are using the standard MyBB theme, mainly. Only two are using NetPen. Tried your suggestions, but it remained as is. Only picked up later that my Hyperlinks weren't working either - they display in a new thread (while typing it), but didn't show up in the preview, nor once the thread has been posted.

Checked in the ACP again to ensure that we were indeed running 1.8.8 - OK.
I decided to revert to a previous backup, added the new users and the posts - good thing it's not a huge forum.

Still don't get what went wrong and I hope this isn't going to affect future upgrades. For the time being, I'm going to leave it as is, until I have time to tinker with it in a testing environment.

Thanks a lot for all the advice.

https://community.mybb.com/thread-205313...pid1252296

Thank you, Ashley1 - much appreciated. Don't know what the heck went wrong with my upgrade, but I'll give it another shot in a couple of days - going a bit hectic on this side at the moment, but everything seems to be working good back on 1.8.7.

Posting here so I can come back later since I have the same issue

(2016-11-17, 05:07 PM)day-day Wrote: [ -> ]Posting here so I can come back later since I have the same issue

See the link in my previous post in this thread. Follow that guidance and the issue will be resolved.