2017-03-27, 10:25 AM
My forum is experiencing weird subscription-related bugs since I opened it. I have multiple threads in this forum about those issues and so far I got no solution at all.
Threads I opened on this issue (highest is the newest)
I opened my forum in July 2015, my first issue with subscription is October 2015 when my users started to report me that, they get private message notifications with another user's username, we couldn't understand what's going on and in which pattern, so we couldn't reproduce. Weird thing is this issue - unlike others I will explain here - is either fixed or simply not happening anymore for some reason.
Then users started to report that they are getting private message notifications on threads, they didn't subscribed to. I am almost positive that this issue still persists and I often can see it happening to my account, to my understanding moderators were causing this issue, since I am admin I have multiple Index/Archive threads which needs to be updated, and often updated by moderators and I see my subscription preference for those threads changing to moderators' own subscription preference when they edit my thread. Therefore in my last thread I talked about it, even though other bug I talked about in that thread got resolved, this one we still couldn't.
Another interesting issue I am facing with subscriptions is that some people get subscription private messages in English language, rather than my forum's own language. I have a suspicion that if user didn't actually subscribed to that thread himself and he is getting that private message notification because of bug, he gets private message in English language. But again, since I can't understand the pattern, I can't reproduce it therefore I can't confirm it.
Even though I talk about 'private messages' a lot, I doubt that this issue is related to only private message preference. I think for some reason my forum is messing up peoples' subscriptions but it's mostly noticeable when someone actually gets private messages in forum. I even thought of removing entire private message notification mechanic from my forum and created thread about asking how to do that, which I got no reply.
I am very amateur on this forum software etc stuff but I am sure that I didn't use any plugin, related to subscriptions and I didn't do any change - even though I am facing quite a lot issues - on MyBB core files especially the one related to subscriptions.
Any help would be appreciated.
Softaculous Theory
Threads I opened on this issue (highest is the newest)
- Two Major Bugs With Moderators
- Instant PM Option Language Error
- How do I disable PM notification?
- Subscription Bug?
- People get PM when someone sends new msg to topics the y subscribed by default
- PM/Email Sender is broken
I opened my forum in July 2015, my first issue with subscription is October 2015 when my users started to report me that, they get private message notifications with another user's username, we couldn't understand what's going on and in which pattern, so we couldn't reproduce. Weird thing is this issue - unlike others I will explain here - is either fixed or simply not happening anymore for some reason.
Then users started to report that they are getting private message notifications on threads, they didn't subscribed to. I am almost positive that this issue still persists and I often can see it happening to my account, to my understanding moderators were causing this issue, since I am admin I have multiple Index/Archive threads which needs to be updated, and often updated by moderators and I see my subscription preference for those threads changing to moderators' own subscription preference when they edit my thread. Therefore in my last thread I talked about it, even though other bug I talked about in that thread got resolved, this one we still couldn't.
Another interesting issue I am facing with subscriptions is that some people get subscription private messages in English language, rather than my forum's own language. I have a suspicion that if user didn't actually subscribed to that thread himself and he is getting that private message notification because of bug, he gets private message in English language. But again, since I can't understand the pattern, I can't reproduce it therefore I can't confirm it.
Even though I talk about 'private messages' a lot, I doubt that this issue is related to only private message preference. I think for some reason my forum is messing up peoples' subscriptions but it's mostly noticeable when someone actually gets private messages in forum. I even thought of removing entire private message notification mechanic from my forum and created thread about asking how to do that, which I got no reply.
I am very amateur on this forum software etc stuff but I am sure that I didn't use any plugin, related to subscriptions and I didn't do any change - even though I am facing quite a lot issues - on MyBB core files especially the one related to subscriptions.
Any help would be appreciated.
Softaculous Theory
- I opened my forum in July 2015, when I opened it my forum was 1.8.5 and I was using Softaculous in cPanel to update my forum, I also used it when I installed my forum and I didn't know that it can be harmful. After some point, strangely version of my forum changed and I opened this thread: 1.8.5 Forum Became 1.8.4. First thread about subscription notification anomalies started in October, which means I also used Softaculous when I updated my forum to 1.8.6 (in September 2015), using it to update 1.8.6 might be the cause of this bug.