2009-03-13, 05:22 PM
Hi,
I had a user today who couldn't get on using her pw, so I changed it for her. When she went to log on under the new pw, it asked for image verification but did not show any image. Does anyone have any ideas? Does it do this automatically when an admin changes pw?
Also, where to go from here - should I delete her user acct and have her register again, or should she do a new registration with a new user name and email addy? (We have set to allow only 1 email account per user).
Thanks!
I had a user today who couldn't get on using her pw, so I changed it for her. When she went to log on under the new pw, it asked for image verification but did not show any image. Does anyone have any ideas? Does it do this automatically when an admin changes pw?
Also, where to go from here - should I delete her user acct and have her register again, or should she do a new registration with a new user name and email addy? (We have set to allow only 1 email account per user).
Thanks!