Help Center

by vintagedaddyo 8 Stars 736 Downloads

Help Center is a powerful and efficient help center for MyBB.

Project Details

Help Center
Adds a powerful help center (ticketing system) to MyBB.
Author: Diogo Parrinha
Submitted: 14th August 2010
Last Updated: 22nd August 2010


* Updated to Plugin version 1.6 for MyBB 1.8.x

by:  Vintagedaddyo

 * 1.6

- Fixed a few minor issues.

- Updated version to work with 1.8.x

- Added Menu Manager Help Center Edition to add Menu Item in Forum Toplinks


* Updated to version 1.7 for MyBB 1.8.x

by:  Vintagedaddyo

* 1.7

- Fixed issues where in the previous version it could only be installed by disabling MySQL strict mode

- Minor changes to the frontend to improve user navigation

* further localization support for "help center" **

- english
- englishgb
- espanol
- french
- italiano


**Still need to localize the help center menu manager. I will get to it whenever I complete it




* Updated Plugin to version 1.8 for MyBB 1.8.x

by:  Vintagedaddyo

*1.8

- minor changes to add category id display to ticket open/close listing as per user request here: https://community.mybb.com/thread-221511.html


**1.8 * further localization support for "help center" **


- arabic


Description


Help Center is a powerful and efficient help center for MyBB.

Managers can:
  • Browse opened and closed tickets
  • View tickets
  • Close tickets
  • Open tickets
  • View the support team (shows the list of groups that are managers and its members)
  • Create/Edit help documents
  • View help documents
  • Reply to tickets and delete replies
  • Delete tickets


Those with access to the admin panel can:
  • Create priorities
  • Create help categories
  • Create ticket categories
  • Change the settings if they want to disable or enable something


Regular users can:
  • Browse opened and closed tickets
  • View my opened and closed tickets
  • Reply to my own tickets
  • be PM'd when someone replies to a ticket
  • View help documents


Note: there is a setting that makes it to send an email to a certain email address whenever a new ticket is submitted. If this setting is enabled, the user is also requested to enter an email in case the support team wants to give further assistance through email.

Note: the screenshots are using a theme called Classic.



* Note: as of late I noticed that the menumanager_helpcenter menu doesn't install correctly on some themes..., to temporarily fix this until I can sort out why it stopped working, please try the following:

Home » Template Sets » Default Templates » Edit Template: header

Find:


 {$menu_portal}
 {$menu_search}
 {$menu_memberlist}
 {$menu_calendar}
 <li><a href="{$mybb->settings['bburl']}/misc.php?action=help" class="help">{$lang->toplinks_help}</a></li>


Replace with:

{$pluginmenumanager_helpcenter}

That should get it sorted out for now.

Github:

https://github.com/vintagedaddyo/MyBB_Pl...elp_Center


Previews

Author
vintagedaddyo
Collaborators
None
Version
1.8
Submitted
11-27-2016, 09:45 AM
Last Updated
02-10-2019, 04:13 AM
Bug Tracking
Disabled
MyBB Versions
1.8.x