Hosting down
#42
(2010-08-20, 01:05 AM)AJS Wrote:
(2010-08-20, 12:54 AM)vividWire Wrote: What I can say is -- as I'm sure many of you are aware, when we owned this company, we cared for both the brand and its customers dearly. Our staff responded to tickets quickly, with passion, professionalism and courtesy, and we always aimed to see issues through. We strived to provide a quality, high uptime experience that we have successfully delivered year on year for Managed Hosting customers through previous brand names, and this ambition was realised.

While Business Transit owned Forum Forge I never had a problem, the support was excellent.

It takes these new "people" 12 hours to give a robots reply and not solve anything. I'll be looking for a new host over the next few days.

Question:
Quote:Hello,

Did you move servers? I'm experiencing downtime very regularly and so do my members!

Regards,
Diogo

Their Reply:
Quote:Is it fixed now?

My Reply:
Quote:Hey there,

No, it's not fixed. Are you really sure you did not move servers? Because this seems like a DNS problem.

Regards.

Their Reply:
Quote:Please clear your cache.


They think I'm dumb. Support is great as you can all see. If you have the opportunity to move away from them to BusinessTransit, do so!
All my plugins are available for free at MyBB Extend and on my GitHub. MyBB-Plugins.com has been closed and none of my plugins are officially maintained or supported.
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Messages In This Thread
Hosting down - by Trinit - 2010-08-18, 07:57 AM
RE: Hosting down - by KuJoe - 2010-08-18, 08:52 AM
RE: Hosting down - by faviouz - 2010-08-18, 10:34 AM
RE: Hosting down - by darkly - 2010-08-18, 10:37 AM
RE: Hosting down - by Conor C. - 2010-08-18, 11:18 AM
RE: Hosting down - by FBI - 2010-08-18, 11:44 AM
RE: Hosting down - by faviouz - 2010-08-18, 11:48 AM
RE: Hosting down - by Alex Smith - 2010-08-18, 12:12 PM
RE: Hosting down - by Diogo Parrinha - 2010-08-18, 12:29 PM
RE: Hosting down - by cohen - 2010-08-18, 12:41 PM
RE: Hosting down - by StormIsComing - 2010-08-18, 12:42 PM
RE: Hosting down - by faviouz - 2010-08-18, 01:18 PM
RE: Hosting down - by Casey S - 2010-08-18, 02:18 PM
RE: Hosting down - by Trinit - 2010-08-18, 03:41 PM
RE: Hosting down - by Casey S - 2010-08-18, 03:45 PM
RE: Hosting down - by Trinit - 2010-08-18, 04:46 PM
RE: Hosting down - by Diogo Parrinha - 2010-08-18, 04:52 PM
RE: Hosting down - by Trinit - 2010-08-18, 05:05 PM
RE: Hosting down - by Diogo Parrinha - 2010-08-18, 11:36 PM
RE: Hosting down - by Trinit - 2010-08-19, 07:21 AM
RE: Hosting down - by Tom K. - 2010-08-19, 07:28 AM
RE: Hosting down - by Spyda - 2010-08-19, 07:42 AM
RE: Hosting down - by Trinit - 2010-08-19, 07:58 AM
RE: Hosting down - by Spyda - 2010-08-19, 10:09 AM
RE: Hosting down - by Tom K. - 2010-08-19, 10:59 AM
RE: Hosting down - by Alex Smith - 2010-08-19, 11:58 AM
RE: Hosting down - by Diogo Parrinha - 2010-08-19, 12:38 PM
RE: Hosting down - by Alan S. - 2010-08-19, 12:45 PM
RE: Hosting down - by Diogo Parrinha - 2010-08-19, 12:46 PM
RE: Hosting down - by Trinit - 2010-08-19, 12:49 PM
RE: Hosting down - by faviouz - 2010-08-19, 12:59 PM
RE: Hosting down - by Trinit - 2010-08-19, 01:10 PM
RE: Hosting down - by Lo. - 2010-08-19, 06:40 PM
RE: Hosting down - by magicstuff - 2010-08-19, 07:00 PM
RE: Hosting down - by Trinit - 2010-08-19, 07:18 PM
RE: Hosting down - by vividWire - 2010-08-20, 12:54 AM
RE: Hosting down - by Alan S. - 2010-08-20, 01:05 AM
RE: Hosting down - by Scoutie44 - 2010-08-20, 01:21 AM
RE: Hosting down - by Alan S. - 2010-08-20, 01:28 AM
RE: Hosting down - by Trinit - 2010-08-20, 08:41 AM
RE: Hosting down - by Alan S. - 2010-08-20, 10:56 AM
RE: Hosting down - by Diogo Parrinha - 2010-08-20, 11:24 AM
RE: Hosting down - by Scoutie44 - 2010-08-20, 07:43 PM
RE: Hosting down - by Alan S. - 2010-08-20, 07:45 PM
RE: Hosting down - by Trinit - 2010-08-20, 11:30 AM
RE: Hosting down - by faviouz - 2010-08-20, 11:39 AM
RE: Hosting down - by Trinit - 2010-08-20, 11:49 AM
RE: Hosting down - by Alan S. - 2010-08-20, 11:53 AM
RE: Hosting down - by Trinit - 2010-08-20, 12:14 PM
RE: Hosting down - by Alex Smith - 2010-08-20, 12:23 PM
RE: Hosting down - by Lo. - 2010-08-20, 07:31 PM
RE: Hosting down - by Zash - 2010-08-20, 09:07 PM
RE: Hosting down - by Bob Jansen - 2010-08-21, 02:31 AM
RE: Hosting down - by Tom K. - 2010-08-21, 05:47 PM
RE: Hosting down - by Trinit - 2010-08-21, 10:04 PM
RE: Hosting down - by vividWire - 2010-08-21, 10:14 PM
RE: Hosting down - by Alan S. - 2010-08-21, 10:57 PM
RE: Hosting down - by Trinit - 2010-08-22, 12:20 AM
RE: Hosting down - by Riad C. - 2010-08-22, 12:38 AM
RE: Hosting down - by vividWire - 2010-08-22, 12:41 AM
RE: Hosting down - by Riad C. - 2010-08-22, 12:45 AM
RE: Hosting down - by vividWire - 2010-08-22, 12:49 AM
RE: Hosting down - by Alan S. - 2010-08-22, 12:50 AM
RE: Hosting down - by faviouz - 2010-08-22, 11:11 PM
RE: Hosting down - by Scoutie44 - 2010-08-22, 11:21 PM
RE: Hosting down - by vividWire - 2010-08-22, 11:30 PM
RE: Hosting down - by Diron - 2010-08-27, 02:23 PM
RE: Hosting down - by Diogo Parrinha - 2010-08-27, 02:26 PM

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