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[Mail] My members don't receive the forgot password email

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Not Solved [Mail] My members don't receive the forgot password email
HMXF Offline
Posts: 19
Threads: 10
Joined: May 2013
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#1
Not Solved 2013-05-31, 03:21 PM
This user has been denied support. This user has been denied support.
How are you today?
i would like your help my member wen they request a new password via forgot password they never receive the email.

can you help me?


thank you.
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.m. Offline

Former Staff
Posts: 21,668
Threads: 5
Joined: Aug 2011
Reputation: 2,316
#2
Not Solved 2013-05-31, 03:30 PM
have you checked System Mail Log available at tools & maintenance section ?
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HMXF Offline
Posts: 19
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#3
Not Solved 2013-05-31, 03:35 PM
This user has been denied support. This user has been denied support.
yes i click there but what i need to do now?i don't see nothing there
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.m. Offline

Former Staff
Posts: 21,668
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Joined: Aug 2011
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#4
Not Solved 2013-05-31, 03:51 PM
^ do members receive any mail from your forum (eg. activation,subscription) ? which mail system (php / smtp) you are using ?
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HMXF Offline
Posts: 19
Threads: 10
Joined: May 2013
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#5
Not Solved 2013-05-31, 03:55 PM (This post was last modified: 2013-05-31, 04:25 PM by HMXF.)
This user has been denied support. This user has been denied support.
how to configure the mail because it said that there are 9 settings and i see 3
[Image: 12cUSjG.png]
oh i need to configure the mail settings to?
on IPB that was automatically

but how to configure the mail?
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.m. Offline

Former Staff
Posts: 21,668
Threads: 5
Joined: Aug 2011
Reputation: 2,316
#6
Not Solved 2013-05-31, 04:33 PM
^ leave that as is and run php test mail - see details here
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HMXF Offline
Posts: 19
Threads: 10
Joined: May 2013
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#7
Not Solved 2013-05-31, 05:52 PM
This user has been denied support. This user has been denied support.
i try this but i don't receive nothing
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.m. Offline

Former Staff
Posts: 21,668
Threads: 5
Joined: Aug 2011
Reputation: 2,316
#8
Not Solved 2013-05-31, 06:13 PM
^ System Mail Log available at tools & maintenance section should consist of error log. can you recheck that
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HMXF Offline
Posts: 19
Threads: 10
Joined: May 2013
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#9
Not Solved 2013-05-31, 06:40 PM (This post was last modified: 2013-05-31, 08:02 PM by HMXF.)
This user has been denied support. This user has been denied support.
it don't show anything
what i need to do?
i need to use smtp?
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Surrey_Girl Offline
Posts: 3
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Joined: May 2013
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#10
Not Solved 2013-05-31, 08:05 PM
My problem is similar... except my users are receiving the password reset email, but it is blank.
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