Has anyone had issues with slow access to web servers due to Comcast manipulation of internet traffic? My host posted this which has been an ongoing problem. Some of my users have reported slow site page load times. Fortunately this does not affect me but very sad if true.
I hope this is the right forum to post this.
- Rich -
Quote:STATUS UPDATE #1 We have received a reply from our Immedion data center: "I attempted to alter Comcast's preference of Charter, but I believe they have internal path-selection manipulations to prefer Charter as a settlement-free peer, or some such... and so my manipulations failed to yield much result (none, in the case of Comcast peering). I recommend your customer engage Comcast for further support at this point." If you are one of the affected clients, ask Your ISP either to contact Comcast about this or change the routing to avoid Comcast in your network paths.
ORIGINAL STATUS We have recently received numerous reports regarding slow connectivity to our services (website/cPanel/Webmail). We have forwarded this issue to our system department and have contacted the datacenter technicians as well. The issue seems to be affecting just some part of our clients, particularly the ones using Comcast provider. What we have observed so far, is that the connection is broken of at a node in the middle of the network pathway in the Comcast network. This issue is quite difficult to deal with since the source of it is out of our reach. You could try to press the issue by contacting Comcast support team regarding this. We will make sure to communicate with the relevant parties and try to resolve this as soon as possible. We understand the inconvenience this is causing you and we are trying to resolve the issue as swiftly as possible. Thank you for your patience and understanding.
I hope this is the right forum to post this.
- Rich -