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Not Solved Can't edit existing users, other than self
#1
Not Solved
For some reason, even though I am an administrator, I am unable to edit anything associated with any user other than myself in the AdminCP/Users area.

Even if I make no changes at all, simply clicking on 'Save User' creates error message "The following errors were encountered: The username you entered already exists. Please enter a different username."

I am not sure when this issue first appeared - but last time I tried to edit a user, I had no problem - though this might have been a couple of versions ago.

I have tried verifying files and check templates  (no problems found), rebuilding all database caches, clearing browser cache, resetting all counters, optimizing database, and upgrading from version 1.9.19 to 1.9.20 then running upgrade script per installation instructions, then doing all the former things again - none of these made any difference. 

How can I sort this problem out?

I have a user standing by who has lost password and who no longer has their old registered email address, so can't do a password reset - would like to edit their profile directly to solve rather than deleting their account and telling them to start again.

Any help most appreciated
Paul King
MyBB version: 1.8.19
Forum: www.nzarchitecture.net.nz
Webpage: www.prime.net.nz
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#2
Not Solved
(04-15-2019, 09:48 AM)ArchPrime Wrote: For some reason, even though I am an administrator, I am unable to edit anything associated with any user other than myself in the AdminCP/Users area.

Even if I make no changes at all, simply clicking on 'Save User' creates error message "The following errors were encountered: The username you entered already exists. Please enter a different username."

I am not sure when this issue first appeared - but last time I tried to edit a user, I had no problem - though this might have been a couple of versions ago.

I have tried verifying files and check templates  (no problems found), rebuilding all database caches, clearing browser cache, resetting all counters, optimizing database, and upgrading from version 1.9.19 to 1.9.20 then running upgrade script per installation instructions, then doing all the former things again - none of these made any difference. 

How can I sort this problem out?

I have a user standing by who has lost password and who no longer has their old registered email address, so can't do a password reset - would like to edit their profile directly to solve rather than deleting their account and telling them to start again.

Any help most appreciated

Did you check your Admin Permissions as shown in the screenshot below?

[Image: 96f2fbcc19bb56aae69f5622bd324bf4.png]
I'm Serpius and You're Not
[Image: 5M7sb0n.png?1]
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#3
Not Solved
(04-15-2019, 09:48 AM)ArchPrime Wrote: For some reason, even though I am an administrator, I am unable to edit anything associated with any user other than myself in the AdminCP/Users area.

Even if I make no changes at all, simply clicking on 'Save User' creates error message "The following errors were encountered: The username you entered already exists. Please enter a different username."

I am not sure when this issue first appeared - but last time I tried to edit a user, I had no problem - though this might have been a couple of versions ago.

I have tried verifying files and check templates  (no problems found), rebuilding all database caches, clearing browser cache, resetting all counters, optimizing database, and upgrading from version 1.9.19 to 1.9.20 then running upgrade script per installation instructions, then doing all the former things again - none of these made any difference. 

How can I sort this problem out?

I have a user standing by who has lost password and who no longer has their old registered email address, so can't do a password reset - would like to edit their profile directly to solve rather than deleting their account and telling them to start again.

Any help most appreciated

OK - appears to be browser specific - Chrome has the issue, but MS Edge does not.  No amount of cache and cookie clearing seems to help Chrome.

(04-15-2019, 09:56 AM)Serpius Wrote:
(04-15-2019, 09:48 AM)ArchPrime Wrote: For some reason, even though I am an administrator, I am unable to edit anything associated with any user other than myself in the AdminCP/Users area.

Even if I make no changes at all, simply clicking on 'Save User' creates error message "The following errors were encountered: The username you entered already exists. Please enter a different username."

I am not sure when this issue first appeared - but last time I tried to edit a user, I had no problem - though this might have been a couple of versions ago.

I have tried verifying files and check templates  (no problems found), rebuilding all database caches, clearing browser cache, resetting all counters, optimizing database, and upgrading from version 1.9.19 to 1.9.20 then running upgrade script per installation instructions, then doing all the former things again - none of these made any difference. 

How can I sort this problem out?

I have a user standing by who has lost password and who no longer has their old registered email address, so can't do a password reset - would like to edit their profile directly to solve rather than deleting their account and telling them to start again.

Any help most appreciated

Did you check your Admin Permissions as shown in the screenshot below?

[Image: 96f2fbcc19bb56aae69f5622bd324bf4.png]

Thanks Serpius - that was well worth checking as I had toggled all those things off in my experiments to try and solve the problem, without toggling them back on.   However, even while on, I was getting the problem.  Bizarrely it seems to be a Chrome specific issue - and persists even now, after toggling all administrator permissions off then on again, clearing cache yet again etc.  Under Edge Browser, all working fine.
Paul King
MyBB version: 1.8.19
Forum: www.nzarchitecture.net.nz
Webpage: www.prime.net.nz
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