Inbox 100$ full

[amanda_2011]

One of my posters is having trouble with her inbox reporting it is 100% full even though she has since deleted many PMs and made sure to empty the trash. Why is her inbox stuck at 100% full? I've checked so her trash can is empty and also deleted tons of PMs from myBB Engine for her. Nothing helps.

[Alioxa]

if everything looks fine, then it might be cache related
tell her to clear the cache and check again

[Omar G.]

Try to empty the trash can as well.

[HLFadmin]

Not sure cache (either browser or db) is involved, based on quick look at results of 'grep -r "pmquota" ' and 'grep -r "pmscount" '. Looks like a straightforward query derives results. I did not look at codebase further than this.

Does the field users / totalpms match actual count of pms for that user?

SELECT count(pmid) as totalpms FROM `mybb_privatemessages` WHERE uid=1384; 

and

SELECT totalpms FROM `mybb_users` WHERE uid=1384; 

Is that count over the limit for the member's usergroup?
And is the member in multiple usergroups with different limits?

SELECT gid, title, pmquota FROM `mybb_usergroups` WHERE 1;