2015-12-03, 04:14 PM
Hello MyBB,
I would like to report two issues I and the members of a forum are experiencing with MyBB and also would like to request help/support to solve these issues if possible. The forum I am talking about is FreeVPS Directory & Discussion - https://freevps.us/ (a charity project running since 2010). You can find me there with the same nickname as here.
Issue 1: Passwords from "Reset/Forgot Password" are not working
Members who have forgot their passwords used the "Reset/Forgot Password" function to reset their password. The function sends the first e-mail with the password reset activation link (OK). And after the link was clicked it also sends the second e-mail with the new random temporary password (OK). However the password that is in the e-mail is NOT WORKING! It is not being accepted by MyBB. I have been able to reproduce this with a fresh test account.
I cannot exactly tell since which version this issue started but I guess maybe since 1.8.6 as before this version we've never got any report from our users that the passwords from the "Reset/Forgot Password" function were not working. We have to reset the passwords manually in the Admin CP.
I found two similar threads:
- http://community.mybb.com/thread-185544.html
- http://community.mybb.com/thread-176849.html
Issue 2: A problem with the mailing system
We've first used a locally hosted exim4 MTA to send out e-mails for account activations, password resets, thread and PM subscriptions and et cetera. It hasn't been really reliable over time and so we switched to an external SMTP. We're now using Sendgrid to send all e-mails.
The problem: Even though we're using a 3rd party SMTP which is more reliable than our internal MTA the mail system is still not sending some mails. A lot of people enabled the option to get e-mails upon the event of receiving a private message. However MyBB does not send this messages out to them. I have checked the MyBB mail logs and our Sendgrid mail activity log and there is nothing. No error, no bounce, no drop or anything that would prevent a mail from being not sent. On Sendgrid the mails are not even in the activity log (like MyBB never sent them out at all).
There are some similar threads but I won't list them here as they are partially related to not receiving activation mails or other type of mails and may not be exactly the same issue.
Feel free to register at the forum and try to reproduce issues. You can PM me on the forum to test the issue regarding mails. Reproducing the password issue should be easy.
Thank you in advance
.
Cheers!
I would like to report two issues I and the members of a forum are experiencing with MyBB and also would like to request help/support to solve these issues if possible. The forum I am talking about is FreeVPS Directory & Discussion - https://freevps.us/ (a charity project running since 2010). You can find me there with the same nickname as here.
Issue 1: Passwords from "Reset/Forgot Password" are not working
Members who have forgot their passwords used the "Reset/Forgot Password" function to reset their password. The function sends the first e-mail with the password reset activation link (OK). And after the link was clicked it also sends the second e-mail with the new random temporary password (OK). However the password that is in the e-mail is NOT WORKING! It is not being accepted by MyBB. I have been able to reproduce this with a fresh test account.
I cannot exactly tell since which version this issue started but I guess maybe since 1.8.6 as before this version we've never got any report from our users that the passwords from the "Reset/Forgot Password" function were not working. We have to reset the passwords manually in the Admin CP.
I found two similar threads:
- http://community.mybb.com/thread-185544.html
- http://community.mybb.com/thread-176849.html
Issue 2: A problem with the mailing system
We've first used a locally hosted exim4 MTA to send out e-mails for account activations, password resets, thread and PM subscriptions and et cetera. It hasn't been really reliable over time and so we switched to an external SMTP. We're now using Sendgrid to send all e-mails.
The problem: Even though we're using a 3rd party SMTP which is more reliable than our internal MTA the mail system is still not sending some mails. A lot of people enabled the option to get e-mails upon the event of receiving a private message. However MyBB does not send this messages out to them. I have checked the MyBB mail logs and our Sendgrid mail activity log and there is nothing. No error, no bounce, no drop or anything that would prevent a mail from being not sent. On Sendgrid the mails are not even in the activity log (like MyBB never sent them out at all).
There are some similar threads but I won't list them here as they are partially related to not receiving activation mails or other type of mails and may not be exactly the same issue.
Feel free to register at the forum and try to reproduce issues. You can PM me on the forum to test the issue regarding mails. Reproducing the password issue should be easy.
Thank you in advance
.Cheers!
A little update:
We have now tried out SendGrid, MailGun and Elastic Mail. Some e-mails are sent out and others are not. There is a huge delay sometimes. Over 15 minutes. The internal MTA (exim4) also had a delay and also didn't send some mails.
I suppose it isn't a issue with the 3rd party SMTP services in this case if even the internal SMTP server had the same issues. And I noticed another thing: We have setup MyBB to log all mails but the system mail log is empty and the user mail log only has one mail in it sent by a use to another user.
Just like in your thread and the one of the other guy.