2017-11-11, 10:15 PM
I'm finally going to make a public post about my view over the support denial policy regarding webmasters who may manage MyBB forums that violate their current policy regarding content.
First off, this is the actual policy:
https://mybb.com/support/eligibility-policy/
First off, MyBB has zero legal risk providing product support to any person using their software. It's not required that someone needing support provides a site URL. It should not matter what the URL is and support should be based solely on default MyBB questions and nothing related to plugins or custom alterations. MyBB has a product and it's taken a stance on who it supports but not because of legal reasons. It's to them an ethical choice and I don't like they are saying it's for legal reasons.
Next, how does MyBB know if a person asking for support actually runs a site like this? It's unfair that someone new might get support for x.com but then also run y.com which is in violation. And why would someone be denied support for x.com if it's within the policy?
My account is marked that I am denied support yet I run a half-dozen MyBB installs and only one of them violates support policy. That's extremely unfair.
I also am offended by the scarlet letter placed on ever single one of my posts even if it's in a section unrelated to support. That's offensive and why for many years I've stayed clear of this site.
MyBB should have no concern over what sites are being asked for support. You should focus on support. If you want rules about linking to sites which might cause problems for search engines or even young audience viewers then that's appropriate. But MyBB doesn't do that. Instead the team has taken it a step further by basically telling a portion of their base that they are not wanted and will not get support. This just makes us want to move to another product. It also means we're less inclined to report bugs and offer others assistance. It discourages participation and if anyone has watched MyBB project over the past 5 years you'd see a drop in participation and I think this policy is a part of that.
Just terrible policy there. If I'm going to ask about a MyBB bug and report it then what does it matter what URL I run it at?
DUMB DUMB DUMB...Marijuana is now legal in multiple states. How does MyBB differentiate that?
MyBB's attempt at adding ethics to their policy imho is a complete failure and needs to be removed.
I've kept my mouth shut about this dumb move for years. I recently upgraded to MyBB 1.8x and well, it's been a nightmare and not only would support be helpful but I have dozens of bugs I could report but I'm always loathe to be involved here due to the policies in place. I don't know if I'm welcomed here or not. At this point I have nothing to lose. Either MyBB does something or I just logout and it's done. That's not any threat, it's just my choices.
I'm very uncomfortable participating here. Is that the intent of the policy? To push away webmasters using your software because you don't like their content?
Is MyBB open to reversing or altering this policy?
First off, this is the actual policy:
https://mybb.com/support/eligibility-policy/
Quote:For ethical and legal reasons the MyBB Group also chooses not to provide support to websites containing any of the following:
Hacking (includes "leaks")
Pornography
Illegal file distribution or piracy
Illegal use of electronic assets, including but not limited to violation of theme licensing (e.g. removing author name from footer)
Any other forms of illegal activity
Racist or hateful content
Discussions that encourage, promote or demonstrate methods of producing, consuming, using, cultivating, buying, selling, distributing or supplying drugs that could reasonably be considered illegal
First off, MyBB has zero legal risk providing product support to any person using their software. It's not required that someone needing support provides a site URL. It should not matter what the URL is and support should be based solely on default MyBB questions and nothing related to plugins or custom alterations. MyBB has a product and it's taken a stance on who it supports but not because of legal reasons. It's to them an ethical choice and I don't like they are saying it's for legal reasons.
Next, how does MyBB know if a person asking for support actually runs a site like this? It's unfair that someone new might get support for x.com but then also run y.com which is in violation. And why would someone be denied support for x.com if it's within the policy?
My account is marked that I am denied support yet I run a half-dozen MyBB installs and only one of them violates support policy. That's extremely unfair.
I also am offended by the scarlet letter placed on ever single one of my posts even if it's in a section unrelated to support. That's offensive and why for many years I've stayed clear of this site.
MyBB should have no concern over what sites are being asked for support. You should focus on support. If you want rules about linking to sites which might cause problems for search engines or even young audience viewers then that's appropriate. But MyBB doesn't do that. Instead the team has taken it a step further by basically telling a portion of their base that they are not wanted and will not get support. This just makes us want to move to another product. It also means we're less inclined to report bugs and offer others assistance. It discourages participation and if anyone has watched MyBB project over the past 5 years you'd see a drop in participation and I think this policy is a part of that.
Quote:Users known to operate a website which contains any of the above will be noted by staff and they will be denied support in all future instances, regardless of whether the support is intended for another acceptable site operated by the user. This is because otherwise MyBB staff can not be certain if their support is benefiting an acceptable site or one that is not.
Just terrible policy there. If I'm going to ask about a MyBB bug and report it then what does it matter what URL I run it at?
Quote:Discussions that encourage, promote or demonstrate methods of producing, consuming, using, cultivating, buying, selling, distributing or supplying drugs that could reasonably be considered illegal
DUMB DUMB DUMB...Marijuana is now legal in multiple states. How does MyBB differentiate that?
MyBB's attempt at adding ethics to their policy imho is a complete failure and needs to be removed.
I've kept my mouth shut about this dumb move for years. I recently upgraded to MyBB 1.8x and well, it's been a nightmare and not only would support be helpful but I have dozens of bugs I could report but I'm always loathe to be involved here due to the policies in place. I don't know if I'm welcomed here or not. At this point I have nothing to lose. Either MyBB does something or I just logout and it's done. That's not any threat, it's just my choices.
I'm very uncomfortable participating here. Is that the intent of the policy? To push away webmasters using your software because you don't like their content?
Is MyBB open to reversing or altering this policy?